top of page

PRIVACY NOTICE

Introduction

Red Earth Consultancy Ltd is committed to protecting your privacy.

 

In order to provide our services most effectively to you, we will likely need to collect certain information from you from time to time during our work with you. This Privacy Notice explains our Policy on when, how and why we collect personal information about you, as well as the types of personal data that we may collect, when you interact with us in person, online, or over the phone – and your rights in respect of your personal data.  It explains how we will look after your data, and keep it safe.

​

This Notice also provide details on our use of cookies, and on how you may make a complaint if you are not happy with any aspect of our management of your personal data.

​

The aim of this Privacy Notice is to enable you to be fully informed about how Red Earth Consultancy Ltd uses your personal data, and your rights in respect of how your data is used by us.  Our hope is that you will find the information that we have provided here clear and comprehensive – however, if you have any questions or concerns of any kind on this important issue please do not hesitate to contact us at people@redearthconsultancy.co.uk, and we would be pleased to help.

​

​

Our contact details:

 

Company name:  Red Earth Consultancy Ltd

Information Commissioner’s Office (ICO) Reference No: Z2346973

Data Controller:  Vivienne Carnt (Director)

 

Address:  Maximus House, Pynes Hill, Exeter, Devon EX2 5JL

Website:  www.redearthconsultancy.co.uk

E-mail:  people@redearthconsultancy.co.uk

Phone:  07785 280 691 | 0845 0036 360 | 020 7060 6522

 

 

Our Privacy Policy

​

1. Purpose and scope

We are committed to safeguarding the privacy of our website visitors.

 

This Policy applies where we are acting as a Data Controller with respect to the personal data of our website visitors and service users;  in other words, where we determine the purposes and means of the processing of that personal data.

 

We use cookies on our website.  Insofar as those cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.

 

In this policy, “we”, “us” and “our” refer to Red Earth Consultancy Ltd.

 

2. How we use your personal data

In this section we have set out:
 

- the general categories of personal data that we may process
- the purposes for which we may process personal data
- the legal bases of the processing.

​

We may process data about your use of our website (“usage data”).  The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.  The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website.  The legal basis for this processing is our legitimate interests, namely monitoring and improving our website.

 

We may process information contained in any enquiry you submit to us regarding our services (“enquiry data”).  The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.  The legal basis for this processing is consent.

​

We may process information relating to our customer relationships, including customer contact information (“customer relationship data”).  The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer.  The source of the customer relationship data is you or your employer.  The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers.  The legal basis for this processing is consent or our legitimate interests, namely the proper management of our customer relationships.

​

We may process information relating to transactions, including purchases of services, that you enter into with us and/or through our website (“transaction data”).  The transaction data may include your contact details, your card details and the transaction details.  The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.  The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

 

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”).  The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters.  The legal basis for this processing is consent or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

We may process information contained in or relating to any communication that you send to us (“correspondence data”).  The correspondence data may include the communication content and metadata associated with the communication.  Our website will generate the metadata associated with communications made using the website contact forms.  The correspondence data may be processed for the purposes of communicating with you and record-keeping.  The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

​

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.  The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

​

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.  The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

​

In addition to the specific purposes for which we may process your personal data set out in this section , we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

​

Please do not supply any personal data in relation to any other person to us, unless prompted by us to do so.  Were we to request such information, our purpose in doing so would always fall within the scope of the legitimate purposes laid out in this section.

​

3. Retaining and deleting personal data

This section sets out our data retention policies and procedures, which help to ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

​

As a general principle, personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

​

We will retain your personal data as follows:


a. Enquiry data, customer relationship data and notification data will be retained for a minimum period of one month, and for a maximum period of 12 months, following the date of the enquiry.
b. Correspondence data will be retained for a minimum period of one month, and for a maximum period of five years, following the date of the correspondence.

 

In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained.  In such cases, the period of retention of transaction data will be determined based on appropriate financial legislation.

 

Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

​

4. Amendments

We may update this Policy from time to time by publishing a new version on our website.  We would advise that you check this page from time to time in order to ensure that you are comfortable with any changes to this Policy.

​

5. Your rights

In this section we have summarised the rights that are yours under current UK Data Protection law.

​

Some of these rights are by their nature detailed and complex, and not all of these details have therefore been included in our summaries. We would therefore advise that you read the relevant laws and guidance from the regulatory authorities in order to gain a full explanation of the rights that are available to you.

​

Your principal rights under Data Protection law are:


a.  the right to access
b.  the right to rectification
c.  the right to erasure
d.  the right to restrict processing
e.  the right to object to processing
f.  the right to data portability
g.  the right to complain to a supervisory authority
h.  the right to withdraw consent.

​

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information.  That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data.  Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.  The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

​

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

​

In some circumstances you have the right to the erasure of your personal data without undue delay.  Those circumstances include:  the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;  you withdraw consent to consent-based processing;  you object to the processing under certain rules of applicable data protection law;  the processing is for direct marketing purposes;  and/or the personal data have been unlawfully processed.  However, there are exclusions of the right to erasure.  The general exclusions include where processing is necessary:  for exercising the right of freedom of expression and information;  for compliance with a legal obligation;  and/or for the establishment, exercise or defence of legal claims.

​

In some circumstances you have the right to restrict the processing of your personal data.  Those circumstances are:  you contest the accuracy of the personal data;  processing is unlawful but you oppose erasure;  we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims;  and/or you have objected to processing, pending the verification of that objection.  Where processing has been restricted on this basis, we may continue to store your personal data.  However, we will only otherwise process it:  with your consent; for the establishment, exercise or defence of legal claims;  for the protection of the rights of another natural or legal person;  and/or for reasons of important public interest.

​

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for:  the performance of a task carried out in the public interest or in the exercise of any official authority vested in us;  and/or the purposes of the legitimate interests pursued by us or by a third party.  If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, and/or the processing is for the establishment, exercise or defence of legal claims.

​

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes).  If you make such an objection, we will cease to process your personal data for this purpose.

​

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

​

To the extent that the legal basis for our processing of your personal data is:
 

(a)  consent;  or
(b)  that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format.  However, this right does not apply where it would adversely affect the rights and freedoms of others.

​

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

​

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time.  Withdrawal will not affect the lawfulness of processing before the withdrawal.

​

You may exercise any of your rights in relation to your personal data by written notice to us, in accordance with our contact details as provided to you at the start of this Notice.

​

6. Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser.  The identifier is then sent back to the server each time the browser requests a page from the server.

​

Cookies may be either “persistent” cookies or “session” cookies:  a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date;  a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

 

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

 

Cookies that we may use

This website uses cookies.  We may use cookies to personalise content and/or ads, to provide social media features and to analyse our traffic.  We may also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you have provided to them or that they have collected from your use of their services.

​

Cookies are small text files that can be used by websites to make the experience of a user more efficient.

 

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website.  The website cannot function properly without these cookies.

 

The law states that we may store cookies on your device if they are strictly necessary for the operation of this site.  For all other types of cookies, we need your permission.

This site uses different types of cookies.  Some cookies may be placed by third party services that may appear on our pages.

 

Preference cookies enable a website to remember information that changes the way the website behaves or looks, such as your preferred language or the region in which you are located.

 

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

 

Marketing cookies are used to track visitors across websites.  The intention is to display ads that are relevant and engaging for the individual user, and thereby more valuable for publishers and third party advertisers.

You are able to change or withdraw your consent for the use of cookies at any time via the Cookies Declaration on our website.

​

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies.  The methods for doing so vary from browser to browser, and from version to version.  You can however obtain up-to-date information about blocking and deleting cookies by searching on each browser’s website.

​

Blocking all cookies will have a negative impact upon the usability of many websites.  If you choose to block cookies, you may not be able to use all of the features on our website.

​

7. How to make a complaint

If you have any concerns about our use of your personal information, you may make a complaint to our Data Controller, Vivienne Carnt, via the contact details provided at the start of this Notice.  We will acknowledge your complaint within 2 working days of our receipt of this communication, and in doing so inform you of the date upon which your complaint was received by us.  We will then respond fully to your complaint within 14 working days of that date of receipt.

 

You can also complain to the ICO if you are unhappy with any aspect of the way in which we appear to have used your data.

 

The ICO’s contact details are:

           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

​

ICO website: https://www.ico.org.uk

Helpline number: 0303 123 1113

​

The ICO will be able to provide you with the necessary advice and guidance in terms of your concerns, and will contact us directly, if necessary, to help to take forward your complaint and reach a satisfactory resolution.

​

​

​

​

We hope that this Notice has been helpful to you, and look forward to hearing from you if you would like any further information to reassure you in terms of the safe management by Red Earth Consultancy Ltd of your personal information.  Thank you.

bottom of page